Help Desk Ticketing System

A central system that works on providing technical support and assistance services to enterprise individuals in an easy, fast, and unconventional manner, ensuring the delivery of the best service with the least effort and time by the user, who possesses a screen that clearly displays the activities performed on the software.

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Deliver the Best Rapid Technical Support Services

~~lock~~ No need for passwords!
~~live_help~~ Manage and track tickets
~~support_agent~~ Employee tracking
~~contact_phone~~ Phone directory
~~devices~~ Device management

User Identification

Directly identify the user based on the system's database.
No need to log in or retain a password.
All user tickets and attachments are linked to the employee and their respective device.
Display an employee card with basic information including (name, department, job title).
Display a list of responsibilities specific to the employee.
Display a list of programs specific to the employee for easier access.

Tickets Management & Tracking

Uploading and submitting a ticket regarding the issue by the employee.
Routing and categorizing the ticket to the relevant department.
Monitoring the ticket, working on it, and changing its status (Pending, In Progress, Completed).
Displaying a daily summary of the number of tickets based on their status.
Distinguishing tickets with specific colors based on their work status.
Tracking the ticket status by the employee.
Providing feedback from the employee through communication and conversation in the ticket comments,
as well as the feature to evaluate the performance of the technical support employee working on the ticket.

Phone book

Managing and entering phone numbers within the institution to create a database and directory for all numbers.
Employee ability to search (by name, number, department, job title, and other search options) in the phone directory.
Displaying related additional numbers.
Displaying the most frequently searched numbers by the employee for easier access.
Employee ability to customize specific numbers on their screen.

Follow up with technical support staff

Display a list of currently active (online) employees working on the system.
Display the ticket number each employee is currently handling in the list of active employees.
Utilize gamification methods in the incentive system by accumulating points with each ticket an employee works on in the program, which increases their level.
A leaderboard screen showcasing the most active employees and their highest levels to encourage positive competition among them.
A screen for managing and assigning tasks to the relevant employee by the manager.

Device Manager

The ability to add all devices in the organization with their details to the system.
Register all employees and link them to their computers.
Managing the covenant and its movements and registering the employees with all the necessary information.
Technical inquiries screen to search for specific data about devices and their association with employees.
Extracting comprehensive technical reports.