Follow up with technical support staff
- Display a list of currently active (online) employees working on the system.
- Display the ticket number each employee is currently handling in the list of active employees.
- Utilize gamification methods in the incentive system by accumulating points with each ticket an employee works on in the program, which increases their level.
- A leaderboard screen showcasing the most active employees and their highest levels to encourage positive competition among them.
- A screen for managing and assigning tasks to the relevant employee by the manager.
