Tickets Management & Tracking
- Uploading and submitting a ticket regarding the issue by the employee.
- Routing and categorizing the ticket to the relevant department.
- Monitoring the ticket, working on it, and changing its status (Pending, In Progress, Completed).
- Displaying a daily summary of the number of tickets based on their status.
- Distinguishing tickets with specific colors based on their work status.
- Tracking the ticket status by the employee.
- Providing feedback from the employee through communication and conversation in the ticket comments,
- as well as the feature to evaluate the performance of the technical support employee working on the ticket.
